Policies
Understand our offers
Know your rights
Foster win-win connections
Be in for delightful surprises only
Service Policies
Refund and Warranties
We do not offer refunds on all our salon services. If you are unhappy with the service performed, we will revise the job to your liking or remove all enhancements made within 7 days of services, with the exception of lacquer polish applications.
Please notify us of any issue before leaving the store. Alternatively please contact us in writing or phone and notify us as soon as possible.
Prices
Prices are subjected to change without notice.
Services & Offers
DeBest reserves the right to refuse services to any person for any reason that may negatively affect our staff, patrons and the establishment.
Feedbacks & Comments
We appreciate your feedback. We endeavour to improve products and services to better meet your needs. Please direct all suggestions to staff or via debestnailsfootspastkilda@gmail.com
We ask for the communications to be respectful and constructive. Harassment and abuse in any form is unacceptable and will not be tolerated.
Privacy Policies
DeBest Nails & Footspa is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern how we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/. If you have any queries or complaints about our Privacy Policy please contact us at:
DeBest Nails & Footspa
Shop: 225 Barkly St St Kilda, VIC 3182
Email: debestnailsfootspastkilda@gmail.com
Phone: 03 9994 6906
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, telephone, by email, via our website www.debestnails.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or the policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
DeBest Nails & Footspa will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
To protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Opening Hours
Standard Hours
Sat - Wed:
9:30am - 6:00pm
Thu - Fri:
9:30am - 7:00pm
Summer Hours
Mon - Sun:
9:30am - 7:00pm
Bookings preferred after 5:00pm